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Privacy policy

Last updated: June 12, 2026

Rescueopia operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you with a tailored shopping experience (the "Services"). The Rescueopia store is powered by Shopify, which enables us to offer you the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make purchases through, or otherwise communicate with us regarding the Services. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing the Services, you agree that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect and Process

When we use the term "personal information," we are referring to information that identifies you or can reasonably be linked to you. Personal information does not include information that is collected anonymously or that has been de-identified in a way that prevents you from being identified or linked to it. Depending on how you use the Services and where you live, we may collect or process the following categories of personal information, including inferences drawn from it, to the extent permitted or required by applicable law:

Contact details, including your name, address, billing address, shipping address, phone number, and email address.

Financial information, including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, payment methods, payment confirmations, and other payment information.

Account information, including your username, password, security questions, preferences, and settings.

Transaction information, including the items you view, add to your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your past transactions.

Communications with us, including the information you include in communications with us, for example, when sending a customer service inquiry.

Device information, including information about your device, browser, or network connection, your IP address, and other unique identifiers.

Usage information, including information about your interaction with the Services, including how and when you use or navigate them.

Sources of Personal Information

We may collect personal information from the following sources:

Directly from you, including when you create an account, visit or use our Services, communicate with us, or otherwise provide us with your personal information.

Automatically through the Services, including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.

From service providers, including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.

From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us and which of the Services you use, we may use your personal information for the following purposes:

Provide, tailor, and improve the Services. We use your personal information to provide the Services, including to perform our contract with you, process your payments, fulfill your orders, remember your preferences and the products you are interested in, send you notifications related to your account, process purchases, returns, exchanges, or other transactions, create, maintain, and otherwise manage your account, arrange for shipping, facilitate returns and exchanges, enable you to post reviews, and create a personalized shopping experience, such as by recommending products related to your previous purchases. This may include using your personal information to better tailor and improve the Services.

Marketing and advertising. We may use your personal information for marketing and promotional purposes, such as to send you marketing, advertising, and promotional communications by email, text message, or postal mail, and to show you online advertisements for products or services on the Services and on other websites, including based on items you previously purchased or added to your cart and other activity on the Services.

Security and fraud prevention. We use your personal information to authenticate your account, provide secure payment and purchase functionality, detect, investigate, and take action against potentially fraudulent, illegal, unsafe, or malicious activity, and to protect public safety and secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We strongly recommend that you do not share your username, password, or other access details with anyone.

Communicating with you. We use your personal information to provide you with customer support, respond to your inquiries, provide you with effective services, and maintain our business relationship with you.

Legal reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

With Shopify, and with vendors and other third parties who perform services on our behalf (such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).

With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to provide targeted advertising through third-party services based on your online activity across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you live, you may have a right to opt out of the sharing of your information for targeted advertising and marketing based on your online activity across different merchants and websites. You may exercise your right to opt out of such use here.

When you direct, request, or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.

With our affiliates or within our corporate group.

In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, your rights, or the rights of others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit through the Services will be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than the country where you live, in order to provide services to you. In addition, in order to secure, develop, and improve our business, we use certain enhanced Shopify features that incorporate data and information obtained from your interactions with our store, with other merchants, and with the Shopify platform. To provide you with these enhanced features, Shopify may use personal information collected during your interactions with our store, with other merchants, and with the Shopify platform. In these circumstances, Shopify is responsible for the processing of your personal information, including responding to your requests to exercise your rights related to the use of your personal information for these purposes. To learn more about how Shopify uses personal information and any rights you may have, please visit Shopify's Consumer Privacy Policy. Depending on where you live, you may exercise any applicable rights with respect to your personal information here: Link to Shopify privacy portal.

Third-Party Websites and Links

The Services may contain links to websites and other online platforms operated by third parties. If you navigate to any websites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness, and reliability of information found on those websites. Information you provide in public or semi-public venues, including information you share on third-party social networking platforms, may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed in the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are a parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details below to request that it be deleted. As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined under applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on a variety of factors, such as whether we need the information to maintain your account, to provide you with the Services, to comply with legal obligations, to resolve disputes, or to enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances, and, in some cases, we may decline your request as permitted by law.

Right to Access / Know. You may have a right to access the personal information we hold about you.

Right to Delete. You may have a right to request that we delete the personal information we hold about you.

Right to Correct. You may have a right to request that we correct inaccurate personal information we hold about you.

Right to Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

Right to Opt Out of the Sale or Sharing of Personal Information for Targeted Advertising. Depending on where you live, you may have a right to opt out of the "sale" or "sharing" of your personal information for purposes considered to be "targeted advertising," as defined under applicable law. You may exercise your right to opt out of such use here. If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt out for the device and browser you used to visit the website. If we are able to associate the device sending the signal with a Shopify account, we will apply the opt-out request to that account as well. You can learn more about the Global Privacy Control at https://globalprivacycontrol.org/. We do not recognize "Do Not Track" signals other than the Global Privacy Control that may be sent from your web browser or device.

Managing Communication Preferences. We may send you promotional emails, and you can opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders you have placed.

You may exercise any of these rights where indicated in the Services or by using the contact details below. To learn more about how Shopify uses your personal information, including the rights you may have, and any rights related to Shopify's processing of your data, please visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your request, as required or permitted by applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before we accept such a request from an agent, we will require proof that the agent has been authorized by you to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request within the timeframe required by applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details below, or to lodge a complaint with your local data protection authority.

International Transfers of Data

We may transfer, store, and process your personal information outside the country where you live.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses, or equivalent agreements issued by the relevant authority in the United Kingdom, unless the data is transferred to a country that has been deemed to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date, and notify you as required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us:

Email: support@rescueopia.com

Phone: +48 73 208 36 98

Address: Al. Bohaterów Monte Cassino 1, Częstochowa, Poland